Evergleam Returns & Refunds Policy
At Evergleam, we aim to make your shopping experience as smooth as possible, including any returns or exchanges. Below is a clear and simple guide to our policy:
How to Return Your Item
- You have 21 days from the date you receive your order to request a return for a refund or an exchange.
- To start your return, email us at 927697153@qq.com with your order details.
- Please send your return to:
Room 301, 3/F, Sunning Centre, On Kui Street, On Lok Estate, Fanling, New Territories, Hong Kong.
Recipient: Zhong Zijie (+852 67421212) - Use a trackable shipping service to ensure your package reaches us safely. Unfortunately, if your package is lost and cannot be traced, we cannot process your refund or exchange.
Recommended Shipping Options (from the US)
For reliable tracking, we suggest these carriers:
- USPS Priority Mail International
- UPS Worldwide Expedited
- FedEx International Economy
- Parcel Monkey
For other regions, choose a logistics company that is suitable for you and can still be tracked after arriving in Hong Kong
What’s Eligible for a Return
- Items must be in their original, unused condition, along with the original packaging and documents.
- Customized or personalized jewelry, including engraved pieces, cannot be returned or exchanged as these are made especially for you.
Refunds
- Once we receive and inspect your return, we’ll notify you by email.
- Refunds are issued back to your original payment method and may take 1-2 business days to process.
- Shipping fees are non-refundable.
If you don’t see your refund after a few days, here’s what to do:
- Double-check your bank account.
- Contact your credit card company or bank, as processing times can vary.
- If you still have concerns, email us at 927697153@qq.com for assistance.
Exchanges
- If your item is defective or damaged, we’re happy to replace it with the same item.
- Email us at 927697153@qq.com to initiate the process, and we’ll provide you with the return address.
Processing Time
- Once we receive your item, we’ll inspect it within 10 business days to ensure it meets our return guidelines.
- Refunds or exchanges will then be processed promptly.
We’re here to help if you have any questions. Feel free to reach out to our Customer Care team at 927697153@qq.com.
Shipping
If you need to return your product, please email us first at 927697153@qq.com to confirm the return details before shipping back your jewelry, loose moissanite, or other gemstones.
Return Shipping Instructions
- Once we’ve confirmed your return, you can mail your product to the address we provide.
- Shipping Costs: You’ll be responsible for covering the return shipping fee. Please note that shipping costs are non-refundable.
Refunds and Shipping Costs
- If you’re eligible for a refund, the return shipping fee will be deducted from the total amount refunded to you.
We’re here to help make the process as smooth as possible. For any questions or concerns, feel free to reach out to us at 927697153@qq.com.
30-Day Money-Back Guarantee
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 30 days of receiving your product for a full refund. Simply contact us, and we'll guide you through the return process. No questions asked – just a hassle-free refund.
Thank you for shopping with Evergleam!